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SaaS firms redefine workflow, pricing models with AI adoption – The Times of India

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SaaS firms redefine workflow, pricing models with AI adoption – The Times of India


Chennai: Software vendors’ are experimenting with newer product offerings and pricing models as they integrate artificial intelligence (AI) models and AI agents. Industry experts said software as a service (SaaS) companies are realigning their entire product workflows and this is testing the current pay per seat software subscription model.
Chaitanya Chokkareddy, co-founder and CTO of Ozonetel said AI provides advantages to the incumbent SaaS companies with data but stressed the need to reinvent product offerings. “Simply adding features like writing email will not work, so you have to change your whole process in software for agentic automation.”
He said the current pay per seat pricing model is under threat. “The pricing model is still evolving and companies are experimenting with paying for the agentic framework; paying for usage where they pay based on tokens or minutes and outcome-based models such as closing a lead or resolving a support ticket,” he said.
Prasanna Krishnamoorthy, managing partner Upekkha, an AI-based SaaS fund and accelerator said the current software purchase pattern of buying software for verticals and stitching together does not work well, he said. “With AI you get closer to delivering the outcome, you may need to do things outside silos…When adopting AI, SaaS entrepreneurs and enterprises should think differently and that is going to change the pricing models, which will vary for different use cases,” he added.
Suresh Sambandam, CEO of Kissflow and part of SaaSBoomi, a community of founders, said AI is a fundamental technology shift and companies are figuring out monetisation models. He said, “AI adoption is disrupting the business software market and similar to the cloud adoption, if a company fails to adapt in the right way they might lose market share.” Sambandam further added that the Indian software market is expected to grow from $20 billion to $100 billion by 2035 and presents a good opportunity for domestic SaaS companies.





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Two Malayalam film industry figures arrested for ₹46-lakh online fraud

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A special squad of the Kochi City police has arrested two Malayalam film industry personalities for alleged online cheating to the tune of ₹46 lakh.

The arrested were identified as Sreedev, 35, of Ernakulam, and Muhammed Rafi, 37, of Kannur, an associate director and a costume designer, respectively, the police said.

The victim was from Mattancherry. He was allegedly cheating during January and February. Allegedly, the accused sent a link to the victim’s WhatsApp number. The victim was made to believe he could make a profit by rating a building by clicking on the link.

On this pretext, the accused, allegedly, collected ₹46 lakh in several lots. Realising he had been duped, the victim registered a complaint with the National Cyber Crime Reporting Portal number 1930. Another complaint was lodged with the Mattancherry police as well.

A special squad was formed to probe the case under Mattancherry Assistant Commissioner Umesh Goyal and Mattancherry inspector K.A. Shibin. Cyber cell was also roped in for assistance. District Police Chief (Kochi City) Putta Vimaladitya and Deputy Commissioner of Kochi City Aswathy Gigi supervised the investigation.

The squad tracked down the accused using their mobile tower location. According to the police, the accused deposited the proceeds of the alleged cheating in Sreedev’s account. He then handed it over to another person.

The police are on the lookout for more accused. Whether the accused had similarly cheated more people is also being looked into, the police said.

Mattancherry sub inspector Madhusoodhanan, senior civil police officers Edwin Rose and Dhaneesh, cyber cell officer Arun were part of the squad.



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Building collapses in Delhi’s Mustafabad; 4 dead, several feared trapped | Delhi News – The Times of India

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NEW DELHI: At least four people were killed after an under-construction building collapsed in northeast Delhi’s Mustafabad in the early hours of Saturday. Several others are feared trapped under the debris, officials said.
Rescue teams from the National Disaster Response Force (NDRF), Delhi Police, and local authorities have launched an operation to locate and evacuate those still missing.
The collapse is believed to have been triggered by a dust storm and heavy rains that hit parts of the capital late Friday night.
“Around 7 pm, we received a PCR call. On reaching the spot, we found that the wall of a six-floor under-construction building had collapsed during the dust storm. One person died and two were injured. The injured were taken to the hospital,” said Additional DCP (East) Vineet Kumar.
Officials later confirmed that the death toll had risen to four by Saturday morning. The number of those injured is still being verified.
This comes just a week after a similar incident was reported near Madhu Vihar police station, where a wall collapse during a storm left one dead and two injured.
Authorities have cordoned off the area and are investigating if any structural violations or negligence were involved. Further details are awaited.





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2025: A loo story of Chennai | Chennai News – The Times of India

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Forget about Chennai’s historical landmarks and age-old architecture for a bit this summer as Greater Chennai Corporation presents its latest walking tour — of the city’s public restrooms.
Stroll through the toilets as psychologists decode the vandalism that covers the walls — what do those hand-drawn flowers symbolise or that random message about a certain gent being in love with a certain lady? And of course, the psychology of that intricately graphic genital art.
GCC, in collaboration with WASHlab, an initiative focused on improving sanitation practices in Chennai, will launch the third edition of its International Toilet Festival 2025 in June.

The month-long event, which besides mapping the city’s open defecation spots and holding discussions on how sanitation workers can be empowered, will also have speakers from diverse sectors discuss challenges in keeping the city clean.
“We are planning toilet walks on vandalism, dirtology and toilet shame,” says Meenakshi Meera, urban designer and researcher at WASHlab. “The toilet dirtology walk for example will highlight the nature of dirt, stains and waste found in public toilets.”
With this festival being a timely reminder of what the govt can do in terms of bettering the lives of sanitation workers and bringing policy changes, GCC commissioner J Kumaragurubaran says WASHlab conducts sanitation audits for the corporation and highlights areas that need to be improved.
“We are planning a series of initiatives such as onboarding Co-optex to make uniforms for our sanitation workers, ensure more PPE kits are made available to them, provide changing rooms and ensure they are members of the Sanitary Workers Welfare Board,” he says.
GCC has given out the welfare board membership cards to more than 5,000 people through which sanitary workers can avail benefits such as accident and distress relief. “GCC is planning awareness drives to get more workers to enrol in the welfare board,” says Kumaragurubaran.
While contract and GCC sanitation workers have benefits to some extent, at the bottom of this socially ostracised profession are informal sanitation workers working in the private sector, says Sugantha Priscilla, senior specialist at the Tamil Nadu Urban Sanitation Support Programme (TNUSSP).
Sanitation workers working at schools, malls and restaurants do not have official acknowledgement of their employment or insurance benefits. “They do everything from cleaning the septic tanks to even cleaning after children in special needs schools, and their salary is a meagre Rs 5,000. The govt needs to ensure they are registered in the sanitation welfare board,” says Priscilla.





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