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Medical accountability in the digital health era: the pros and the pitfalls

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Medical accountability in the digital health era: the pros and the pitfalls


Integration of technologies into clinical practice has introduced new, hitherto unknown challenges. Photograph used for representational purposes only
| Photo Credit: Getty Images

The doctor was trusted and dominant. The patient was uninformed, grateful and believed in fate. It was presumed that good intentions, training and facilities led to good results. Amicability was mistaken for quality control. If something went wrong, patients often would not know, and even if they did, would not complain. This was in the mid-1970s. We were accountable only to our conscience.

In 2025, in the Digital Health (DH) era, there are no presumptions. The complexity of modern healthcare increases opportunities for error. A superspecialist is, after all, only a mouse click away. Today’s doctor deals with quality control, audits, protocols, regulations, guidelines, frequent inspections and Artificial Intelligence (AI)

The well-informed patient is a consumer– a negotiator buying a product, calling the shots, playing an important role in changing the system. Continuous Quality Improvement techniques used in monitoring industrial processes are now used in tracking patient care. Hospitals, like factories, want the end product – cured patients – to be a Sigma Six. Should Deming’s philosophy, ‘customers who use a product, should have a say in its design’ be applied to healthcare?

In a play, actors recite lines written for them. In a musical, singers cannot choose their own tunes. The hackneyed phrase “clinical judgement” is giving way to standardisation of care, to achieve consistency and predictability. Will I be held accountable, if a standard, approved, evidence-based algorithm is not implemented? Care received may not always adhere to scientific evidence. A doctor may follow the results of one study, disregard the findings of a second, and be unaware of a third. Doing the right thing and doing it right, are today’s buzzwords .

Errors and liability

Medical accountability in the DH era, should not be viewed as displacement from the pedestal one has been sitting on for centuries. Integration of technologies into clinical practice has introduced new, hitherto unknown challenges. Technology-enabled radical transformation outpaces legal and regulatory frameworks. Premature regulation could however, stifle innovation and competitiveness. When a digital tool contributes to a medical error, quantifying shared responsibility among clinicians, technology providers and healthcare institutions would depend on contextual interpretation. A clinician may not even understand how a system translates input data, into output decisions and cannot exercise direct control over recommendations generated by a system. Malpractice claims, are judged against “customary medical practice”, which is just evolving, in the DH era. Moral culpability is different from legal liability.

DH tools empower patients by providing real-time access to their health data. This facilitates better self-management, shifting some responsibility to patients. Adverse outcomes may arise due to user error (eg. misuse of wearables). Clear documentation and education are essential to mitigate liability risks for healthcare providers and manufacturers.

The legislative and regulatory framework in India, with reference to liability when using technology in healthcare, has significant gaps. Frequent addendums are necessary to clarify real-world concerns. Version 2.0 of the Telemedicine Practice Guidelines, initially notified in March 2020 is a step in the right direction. We must be future ready. Defective equipment and medical devices are subject to laws governing product liability. The European Union’s revised Product Liability Directive (PLD) expands accountability to include software and AI components, embedded in medical devices. Manufacturers are liable for harm caused by defective updates and evolving algorithms.

Medical accountability in AI-assisted healthcare

Lack of clarity in AI accountability, could delay its adoption. Some AI systems take inputs and generate outputs without disclosing underlying measurements or reasoning – the black-box problem. AI systems per se can contribute to unexpected adverse outcomes. To avoid healthcare practitioners from being held accountable, implementation of standardised policies is essential. Appropriate legislation is necessary to allow apportionment of damages. Are existing anti-discrimination and human rights laws sufficient to address the problem of algorithmic bias, due to which the AI algorithm produced a poor outcome in a historically disadvantaged group to which the patient belonged? Would the clinician’s defence lawyer be able to prove this in the first place? The law is generally interpreted contextually. Perceptions vary among patients, clinicians and the legal system, and at different times.

Fear of accountability galvanises us to recognise critical gaps between current and desired results and take ownership to close those gaps. Being accountable for one’s behaviour is part of growing up. Interpretation of the law differs, depending on many variables. Pinpointing accountability in the DH era is a grey area, unlikely to be resolved soon. DH is not mathematics. It will never ever be black or white. It will always be various shades of grey. Ultimately we will resort to the centuries old judicial cliches caveat emptor – let the buyer beware and res ipsa loquitur – the thing speaks for itself.

(Dr. K. Ganapathy is a distinguished professor at the Tamil Nadu Dr. MGR Medical University and past president of the Neurological Society of India and the Telemedicine Society of India. drkganapathy@gmail.com)



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India needs patient-centric care and trained counsellors to manage Inflammatory Bowel Diseases burden: experts

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India needs patient-centric care and trained counsellors to manage Inflammatory Bowel Diseases burden: experts


The Global Burden of Disease (GBD) 2019 study estimated 2,70,719 cases of Inflammatory Bowel Disease (IBD) in India, with an age-standardised prevalence rate of 20.34 per 100,000. This marks a dramatic rise from 1,30,000 cases in 1990. At the same time, more people are being diagnosed with ulcerative colitis, and Crohn’s disease –though often underdiagnosed or underreported — is becoming a big concern for public health.

IBD, which includes ulcerative colitis and Crohn’s disease, is chronic inflammatory conditions of the digestive tract. Symptoms such as diarrhoea, abdominal pain, fatigue, and weight loss can severely impact quality of life.

According to Nandish H. K., senior consultant gastroenterologist, Narayana Health City, Bengaluru, any symptoms like chronic diarrhoea, blood in stool, or abdominal pain lasting more than four weeks warrant referral to a higher centre for colonoscopy and early diagnosis and proper counselling are key to managing complications and improving outcomes.

IBD care challenges in India

According to the authors of a recent Lancetstudy titled ‘Developing IBD counsellors in low- and middle-income countries: bridging gaps in patient care,’ hospital-based studies confirm a surge in ulcerative colitis — a type of IBD that causes inflammation and ulcers in the large intestine (colon) and rectum, cases in India.

Crohn’s disease, a type of IBD that can affect any part of the digestive tract, from the mouth to the anus though less-frequently documented, is often misdiagnosed due to lack of awareness and limited infrastructure.

By 2025, the country is projected to have only 4,200 gastroenterologists for a population of 1.45 billion — roughly 0.29 gastroenterologists per 1,00,000 people. In comparison, the United States had 3.9 gastroenterologists per 1,00,000 people as early as 2007 — over 13 times higher than the current projected ratio.

This shortage leads to rushed consultations, delayed diagnoses, and inadequate time for patient education. Many IBD cases are mistaken for irritable bowel syndrome or infections, resulting in inappropriate treatments.

Dr. Nandish also explains that misinformation around dietary triggers and treatment options further complicates disease management and causes emotional distress for patients and families.

Do Western models fall short and why?

India’s current clinical protocols often mirror Western models that emphasise individual autonomy in decision-making. However, these approaches don’t always resonate in the Indian context, where healthcare decisions are often made collectively within families.

Arshia Bhardwaj, senior resident, department of Gastroenterology, Dayanand Medical College, Ludhiana, and co-author of the Lancet study explains, “In India, IBD care is not just about the individual. Family members — parents, siblings, even children — influence medical choices. We’ve had patients decline biologics (a form of treatment) because a family member objected.” Without acknowledging this cultural dynamic, healthcare delivery remains incomplete.

Time constraints, language barriers, and a lack of culturally nuanced communication contribute to a disconnect between doctors and patients. “Many believe IBD is caused by food or stress. Without time to debunk these myths, we lose patient trust,” says Dr. Bhardwaj.

Need for IBD care counsellors in India

To bridge these gaps, experts advocate for the introduction of IBD counsellors — healthcare professionals trained specifically in the medical, psychological, nutritional, and social dimensions of IBD in India. Unlike general counsellors or nurses, IBD counsellors would work closely with doctors and families, providing consistent, culturally appropriate support.

“These counsellors could be game changers,” says Arshdeep Singh , associate professor, Department of Gastroenterology, Dayanand Medical College, Ludhiana and co-author. “They can explain treatment plans, address fears about medication, offer basic dietary guidance, and provide emotional support in a way busy doctors often can’t,” Dr. Singh says.

IBD counsellors can also play a vital role in dismantling stigma, correcting misinformation, and ensuring follow-up care — especially in rural and semi-urban regions where access to specialists is minimal and traditional beliefs often dominate

Focus on culturally sensitive solutions

Talking about the steps from diagnosis to treatment, Dr. Bhardwaj also emphasises the need for specialised care. She notes that while colonoscopy is a crucial diagnostic tool, it is not the only one — and without proper interpretation and follow-up by specialists trained in IBD, many patients remain confused or misinformed about their condition. And so, given the strain on India’s healthcare system, training IBD counsellors presents a scalable and cost-effective solution.

Talking about funding and calling for a stand-alone national IBD programme, the authors also notes that this change can be gradual and patient centric. “This isn’t about building more hospitals overnight,” Dr. Bhardwaj explains. “It’s about redesigning what already exists. If even one person in each clinic can take on this role, outcomes could improve dramatically.”

The idea is to create a support system that respects India’s unique cultural fabric while addressing the complexities of chronic disease care. With the number of general practitioners declining and tertiary centers overwhelmed, the IBD counsellor could become a critical link in India’s healthcare chain — in most regions across the country.



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Does intermittent fasting help or harm kidney health?

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Does intermittent fasting help or harm kidney health?


 A one-size-fits-all approach to IF is inappropriate, particularly for those with renal and cardiac vulnerability. Photograph used for representational purposes only
| Photo Credit: Getty Images/iStockphoto

The trend of intermittent fasting is growing in the community, and it has gained popularity among those trying to improve their general health or control their weight. There has also been interest in the possible benefits of intermittent fasting (IF) in promoting health and combating chronic diseases. But it is important to understand how IF works in order to avoid health issues and ensure optimal outcomes.

The kidney is essential to maintain the body’s equilibrium. Maintaining the body’s balance depends on the kidneys’ ability to filter waste, regulate blood pressure, and control fluid and mineral levels. Any substantial change in eating habits can affect how they operate.

Who can and cannot practice IF

When done correctly, intermittent fasting is generally safe for those with healthy kidneys. It might even be beneficial, by improving blood sugar regulation and reducing inflammation, both of which, over time, can support kidney function. A family history of kidney problems, diabetes, high blood pressure, or pre-existing renal disease, on the other hand, raises concerns. Long-term meal skipping or inadequate hydration can lead to dehydration, which strains the kidneys. Certain forms of fasting that restrict fluid intake, particularly when done for extended periods or in heated environments, could raise the risk of kidney stones or perhaps serious kidney damage.

These days, different salt compositions are increasingly consumed with different kinds of food, which may cause harm rather than benefit a patient with kidney and cardiac problems in particular. Fluid intake in excess can also be a problem with already weak kidneys. While intermittent fasting holds promise as a metabolic intervention, its effects on kidney health depend heavily on individual patient profiles. A one-size-fits-all approach is inappropriate, particularly for those with renal and cardiac vulnerability. It is important to counsel patients on both the potential benefits and risks of IF, offering personalised strategies for safe implementation.

Also Read:Intermittent fasting inhibits hair regeneration in mice: study

If in doubt, ask a doctor

Fasting may sometimes create imbalances and may also damage kidney function if done without a doctor’s instructions. Also, deterioration of kidney function can lead to the need for dialysis or a kidney transplant. Dialysis, which occurs multiple times each week, is when a machine is used to filter the body’s waste and fluids. A kidney transplant is where the damaged kidney is replaced with a functioning kidney from a donor. Typically, when patients are on dialysis, it is best not to fast because it may impair their ability to take in their fluids and electrolytes.

Intermittent fasting can be beneficial in certain circumstances, but how it affects kidney function depends on the person’s general health. Before beginning any fasting regimen, anyone with known renal problems or risk factors should speak with a doctor. Simple dietary adjustments can have a significant impact on important organs, and thus, it is always safer to proceed under supervision.

(Dr. Saurabh Khiste is a consultant nephrologist at Manipal Hospital, Baner, Pune. Email: saurabh.khiste@manipalhospitals.com)



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Why does our temperature go up when we are ill?

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Why does our temperature go up when we are ill?


A: The increase in core temperature observed during illness is commonly called fever and occurs in response to infection by a pathogen or certain types of physical injury. When a person becomes infected with bacteria, the white blood cells of the immune system recognise the incoming pathogen as foreign and initiate the first stages of the immune response: the acute phase.

In this reaction, white blood cells called monocytes release a variety of proteins called cytokines. They are central to the immune response. In particular, there is a predominance of two types of cytokine called interleukin-1 and tumour necrosis factor-alpha. These cytokines cause an increase in body temperature.

It is not clear how but it is known that they also cause the production of other chemicals in the brain. The main group of chemicals here are the postaglandins. They react very strongly with the hypothalamus area of the brain, which then sends a signal to the body to increase the temperature.

The mechanisms that the brain employs to effect this are not certain but are known to include increasing the metabolic rate and shivering. These two processes burn metabolic fuel faster than normal, and body heat is given off.

Experimental work shows that elevated temperatures can enhance certain aspects of the immune response. The growth rates of various types of bacteria are slowed at temperatures above normal body temperature.

– Nigel Eastmond, University of Liverpool



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